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Title : Globe urges customers to use digital channels amid COVID surge
link : Globe urges customers to use digital channels amid COVID surge

Globe urges customers to use digital channels amid COVID surge

Globe encourages its customers to use its digital channels when seeking help, as the telco is experiencing a workforce shortage.

As COVID infections continue to rise daily, Globe is not exempt from the challenges, as many of the telco's employees and vendor partners are either sick or need to take time off to care for ill family members.

Globe continues to improve its contactless digital channels to ensure that vital services remain operational and accessible in the wake of the Covid outbreak. Regular upgrades are performed to incorporate new features and ensure the system's readiness to support customers.

Globe is shifting its old GlobeOne app to the new GlobeOne app as part of this effort to improve the customer experience and enable customers to get the support they need in just a few taps. Postpaid customers can continue to submit service requests such as reconnection and plan changes through the old app while we prepare to transition to the new version.

Prepaid customers can use the new GlobeOne app to purchase load or promos, monitor their data usage, and redeem Globe Rewards in the meantime. In the following months, the new GlobeOne app will add additional transactions. GlobeOne's new app is available for download via the App Store or Google Play at https://glbe.co/NewGlobeONE.

On the other hand, broadband customers can use the Globe At Home app to schedule a technician visit, view and pay their bills, upgrade their internet plan, and purchase volume boost. Globe assures customers that technicians will assist with broadband connection issues within 24-48 hours of receiving a request.

Globe At Home customers can also join the telco's Viber communities, where they can receive helpful tips, receive updates on current promos and maintenance activities, and much more. There are currently eight Viber communities in Alabang, Ayala Westgrove, Cavite, Cebu, Naga, Legazpi, Davao, and Valenzuela. You can visit https://www.globe.com.ph/help/broadband/viber-communities.html for more information.

Customers may also report concerns via Globe's Digital Assistant by dialing 211 or (02) 7730-1000 or via Facebook Messenger. Concerns submitted via these channels will be addressed within 24 to 48 hours.

Select Globe Stores will be open to process critical transactions such as plan application, upgrade, renewal, and reactivation; device pick-up, change of ownership, SIM swap, device return and replacement, bill payment, GCash cash-ins, and prepaid products. You can visit https://www.globe.com.ph/stay-safe-at-home/stores.html for an updated list of Globe Stores.

Additionally, Globe EasyHub all-in-one digital kiosks are open, allowing customers to shop, pay, explore, and even access information on how to contact Globe's customer service via Globe's mobile platforms. EasyHub locations include Ayala Malls Manila Bay, SM Manila, and Robinson's Place Bacolod.

Also read: Globe offers free WiFi in hospitals; Molnupiravir available via HealthNow app

Globe's online shop is also accessible at https://shop.globe.com.ph for the convenience of its customers. They can pay conveniently through the mobile wallet app GCash. Additionally, GCash can be used to purchase essentials, pay utility bills, and purchase prepaid load packages.

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